Upon receiving the goods :-
- please directly check if there’s any damage
- incorrect delivery
- product malfunction or manufacture defect
All issue above must be reported within 3 DAYS to enable us to take appropriate action. Each cases shall be reviewed and handled separately while we reserves the right to decide whether to refund, replace or claim warranty from the manufacturer. Any refund, unless found to be due to our fault, will exclude delivery charges incurred. The purchaser is responsible for any costs incurred for return shipping, unless agreed to be absorbed by Top Kinabalu as a gesture of goodwill.
Any returned goods must be in its original condition (together with its original packaging, warranty card, user manual, accessories and any material that comes with it), or else Top Kinabalu reserves the right not to accept or refund in full.